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MUCH MORE THAN JUST SOFTWARE

ARBES’ experts have experience with CRM in a whole range of different organisations from classic retail banks through servicecompanies to distributors and wholesalers.

We can help you with the formulation of a CRM strategy that will completely meet the needs of your business. Before ARBES CRM is implemented, we will work with you on the analysis of your CRM processes, focusing not just on the way you communicate with your clients, but also on the related internal business processes.

We assure you that we never begin CRM implementation before completing a thorough initial analysis of your business processes. (Installing technology without the proper analyses would be very unlikely to ensure a return on your investment.). 

ARBES CRM is a software system, but our services include much more:

  • Analysis of business processes and proposals for implementing a global CRM philosophy
  • Analysis of your data sources and a plan for how to unite them, or link them to one central CRM database, and analysis of the most suitable communications channels for your field of business
  • Design of a front-end CRM solution that takes into account your current back-office systems and linkage to other external systems
  • Project design and implementation of operational ARBES CRM
  • Post-implementation help with modification of CRM processes and evaluation of the benefits
  • Help with preparing analytical CRM
  • Organising staff into teams, according to your corporate structure and relevant projects

The ARBES CRM software is designed as a modular system. The basic database platform is from ORACLE. This platform enables construction of intelligent data storage. The ORACLE database is a highly advanced system with integrated support for creation of management information systems—a key factor in the building of analytical CRM. This means that operational and analytical CRM do not have to be connected as two separate systems. Instead the whole solution can be conceived as one modular system with very flexible data management capabilities.. 

ARBES CRM is  

  • Highly configurable can be implemented for a whole range of CRM strategies
  • Independent, self-standing and suitable for close linkage to back-office systems
  • Able to support the work of all divisions that come into contact with customers
  • Able to support internal communication on the basis of WorkFlow and TeamFlow
  • Able to ensure two-way communication with customers via all available communications channels using universal queueing
  • Able to consolidate data from other systems that are crucial to fulfilling the CRM strategy
  • Open to new e-commerce technology allows true e-CRM